How can we help?

Whether you have a question about your account, need help getting set up, or just want to talk to a human – we’re here. The fastest way to reach us is by email, and a real person will get back to you.

Email us

Send us a message at info@onym.online and we’ll aim to reply within one business day.

Email support

To help us help you

When you get in touch, it speeds things up if you can include:

• The email address on your Onym account.
• A short description of what you were trying to do and what happened.
• Any error message you saw (a screenshot is perfect).

Please don’t send passwords, recovery phrases, or other secrets – we’ll never ask for them, and you never need to share them with us.

Manage your data yourself

If you’re signed in, you can view, edit, share, and export your personal data – and see exactly who has accessed it – from your Onym dashboard at my.onym.online, any time.

Prefer to call?

You can reach us on +44 203 286 0449 during UK business hours.